At Healbev Beverages Pvt. Ltd., we recognize the importance of a seamless delivery experience for our customers. Our delivery protocol is designed to ensure that every order is handled with care and precision, reflecting our commitment to customer satisfaction.

Upon placing an order, customers can expect a notification from our delivery team. It is essential to be available at the designated delivery time, as our team will require a 6-digit One-Time Password (OTP) to complete the transaction. This OTP system is a security measure that enhances the delivery process, ensuring that packages are received by the intended recipient.

In the event of a "phantom delivery," where the package cannot be delivered as planned, our team will initiate a thorough investigation. This process typically takes between 7 to 8 days, during which we will track down the package and resolve any issues that may have arisen. Our goal is to provide clarity and reassurance to our customers during such situations.

For those placing prepaid orders, we offer free shipping across India for orders exceeding Rs. 500. This policy is designed to encourage larger purchases while providing a cost-effective solution for our customers. However, it is important to note that cash-on-delivery options are not available, and the shipping rates displayed at checkout are final and non-negotiable.

Customers can expect to receive tracking information via email within 72 hours of order confirmation. This tracking information allows customers to monitor their order's journey, providing transparency and peace of mind regarding the delivery timeline.

In summary, our delivery process is structured to prioritize security, efficiency, and customer satisfaction. By adhering to these guidelines, we aim to create a positive experience for all customers engaging with Healbev Beverages Pvt. Ltd.